Ensure the customer lockbox feature is enabled

Why This Matters

Customer Lockbox ensures that Microsoft support engineers must obtain explicit approval from your organization before accessing your data. Without this feature enabled, support personnel could potentially access tenant data without your awareness or consent, increasing the risk of unauthorized data exposure.

What Aether365 Checks

Aether365 verifies whether the Customer Lockbox feature is enabled for your Microsoft 365 tenant. This check is visible in the Aether365 dashboard under the microsoft-365 checks category.