Troubleshooting
Maintained by: Aether365 Team Audience: All users Scope: Index of troubleshooting resources
Solutions to common problems and errors.
In this section
- Scan Failures - Why scans fail and how to recover
- Connection Problems - Issues connecting or staying connected to a Microsoft 365 tenant
- Error Codes - Full reference of all API and dashboard error codes
- FAQ - Frequently asked questions
Quick Reference
| Symptom | Go to |
|---|---|
| Scan shows "Failed" status | Scan Failures |
| "Tenant not connected" error | Connection Problems |
| Admin consent screen shows an error | Connection Problems |
| API returns 401 | Error Codes |
| API returns 403 | Error Codes |
| Checks showing as Skipped unexpectedly | FAQ |
| Score dropped unexpectedly | FAQ |
| Teams message not appearing | FAQ |
| Not receiving scan emails | FAQ |
Contact Support
If you cannot resolve an issue using this documentation:
- Email: support@aether365.io
- Priority support: Contact support@aether365.io for expedited assistance