Ensure the customer lockbox feature is enabled
Why This Matters
Without the Customer Lockbox feature enabled, Microsoft support engineers can access your tenant data without explicit approval during troubleshooting. This creates a risk of unauthorized data exposure or exfiltration, especially if sensitive information is involved. Enabling this feature ensures you retain control over who accesses your data and when, aligning with data governance best practices.
What Aether365 Checks
Aether365 verifies that the Customer Lockbox feature is enabled in your Microsoft 365 tenant by checking the organization configuration. This check appears in your Aether365 dashboard under microsoft-365 checks.
How to Fix
Use the Microsoft 365 Admin Portal: